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Saved PDF's Appear Blank (User moved file)

Previously saved PDF's open to a new tab that loads the PDF toolbar but the document never loads/appears. This occurs in both Chrome & Brave browsers.

Status: 🔧 Fixed 6 comments

Comments6

  • [Deleted User]

    •

    Sep 3, 2024

    I don't think this is actually fixed yet. (Or maybe there's a regression?) I've been having this repeatedly all weekend with three different PDFs (although there's one in particular it seems to happen to more often than the others). This is despite using the PDF upload mechanism provided at https://memex.social

    I also have routinely gotten this error:
    ```

    PDF.js v2.4.457 (build: 384c00ab6)

    Message: Unexpected server response (400) while retrieving PDF "https://cloudfare-memex.memex.workers.dev/retrieve-pdf?token=eyJhbGciOiJIUzI1NiJ9.eyJ0eXBlIjoiZG93bmxvYWQiLCJ1cGxvYWRJZCI6InhMV1l1M05oYlc4aGpBSFVtcWhOIiwiaWF0IjoxNzI1MzE2NzI1LCJleHAiOjE3MjUzMTcwMjV9.08GlFA9zwkmsAUOLdRO0io6GDFjONS4_LBc7QJI0u0A".

    ```

  • Oliver Sauter

    Team•

    Apr 18, 2024

    How old is that PDF? What's the date when you first saved it?

    • Anonymous User

      •

      Apr 18, 2024

      7 October, 2023

      • Oliver Sauter

        Team•

        Apr 18, 2024

        It looks like it is trying to get that file from local hard drive.
        Is that file available there?
        We just recently introduced file upload for PDFs so this is not uploaded yet and therefore not available if you moved it.

        • Anonymous User

          •

          Apr 19, 2024

          Ahh okay! Thanks that is likely the issue. I just a fresh install on my whole computer. I will check out the new file upload feature. Thanks for the quick response.

          • Oliver Sauter

            Team•

            Apr 19, 2024

            That file upload feature runs just automatically if you annotate or save a pdf in Memex that you dragged in or opened from the hard drive.
            This way its available for being shared with annotations also to people who don't use Memex.